Quality Improvement in Healthcare Certificate

When you go home at the end of the day, do you often reflect and think to yourself “that could have gone better”? Do you find yourself getting frustrated that our healthcare system does not seem to be able to meet the needs of our patients? Do the words “we’ve always done things this way” or “that’s just our policy” trigger primal rage?

There is a better way. There is a way to approach these frustrations and transform them into fuel to catalyze change. Imagine a healthcare system where front-line workers proactively capture problems, systematically analyze them, and methodically and efficiently come to a resolution on their own.


Why doesn’t this amazing healthcare system exist right now? What is missing? The answer is you. We need more leaders like you who have innate curiosity about the work being done and are constantly asking “why?” We need leaders like you who are dissatisfied with “acceptable performance” and are continually trying to understand how we can improve. We need leaders like you who realize that systematic problem solving requires proficiency in both the science of improvement and the art of change management.


This is where we can help you. At the Centre for Quality, Innovation, and Safety (CQUINS), Schulich Medicine, Western University, we are obsessed with making, supporting, and promoting excellent quality improvement practitioners. The Certificate in Healthcare Quality is our flagship offering, and is the fastest, most direct path to expert status in QI. What makes our certificate unique is its focus on practical details. Not only will you have access to a granular, step-by-step curriculum that will guide you smoothly through your project at your own pace, but you will also have regular one-on-one coaching access to our most experienced quality improvement scholars. Nothing like this exists anywhere else.

If you would like to be among the architects of our healthcare system, let us be your guides. Visit the course website to learn more about the course or schedule an appointment online for further discussion. 

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View the poster presentations for 2021-2022


Inpatient Endoscopy Throughput: A Quality Improvement Initiative

AIM Statement: By July 2022, we wil increase endoscopy throughput by at least 1 procedure per day to reduce utilization of on-call/weekend endoscopy.

Dr. Dave Hudson


Decreasing Wait Times in the Allergy Clinic

AIM Statement: By May 2022, decrease the waitlist for the outpatient clinical immunology and allergy clinic at SJHC by 30%.

Dr. Kara Robertson


Reducing Unnecessary CD4 Counts in the HIV Clinic

AIM Statement: By May 2022, reduce the number of flow cytometry orders per patient visit in the HIV clinic by 20%.

Dr. Lise Bondy


Massive Hemorrhage Protocol in Traumatically Injured Patients

AIM Statement: By Summer 2022, implement a 2-minute reduction in time from Emergency Department registration to time of 1st blood product administration for traumatically injured patients in need of massive hemorrhage protocol.

Dr. Mason Curtis


Optimizing Treatment for CKD Patients with Type 2 Diabetes and Obesity

AIM Statement: Increase the rate of GLP-1 receptor agonist prescriptions for diabetic CKD patients with obesity (BMI >/= 30), who are followed in the LHSC MCKC clinic, to 25% by June 2022.

Dr. Michael Chiu


Reducing Physical Restraint Use on the ACE Service: A QI Initiative

AIM Statement: By December 2022, decrease the median of patient-restraint days on the ACE service by 50%.

Dr. Monidipa Dasgupta