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Accessing Elentra: Login & Support

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Elentra is Schulich’s learning and assessment platform. Use your Western login credentials to access your account, reset your password, or configure mobile access.

Login Setup Tips Report an Issue

Log in to Elentra

How to Log in to Elentra

  1. Go to: https://elentra.schulich.uwo.ca/
  2. Log in using your Western credentials, the same username and password used for:
    • @uwo.ca email
    • myHR
    • Western Libraries

Faculty

Contact your Department Manager, Administration & Finance (MAF)

Download Contact Sheet


Residents

Contact the PGME Office

Email PGME

Option 1:

If unsuccessful at challenge questions:

Option 2:

  • Contact Western Technology Services (WTS): 519-661-3800
  • Or from London campus/hospitals: Ext. 83800

Essential setup tips

Add Elentra to your home screen

For quick access, add Elentra to your phone's home screen like an app.

  1. Open Elentra in your browser:
    • iPhone: use Safari
    • Android: use Chrome
  2. Open the browser menu:
    • iPhone: tap the Share icon (bottom of screen)
    • Android: tap the three-dot menu (top right)
  3. Select Add to Home Screen
  4. Rename the shortcut (optional)
  5. Tap Add

Secondary Email Setup

To receive Elentra notifications at a non-Western email address:

  1. Login to Elentra
  2. Click your profile icon (top right)
  3. Select My Profile
  4. Under your Elentra ME Profile:
    • Enter a valid secondary email address
    • Select Use Secondary Email
  5. Click Save Profile

Report an issue

How to submit feedback:

  1. In Elentra, locate “Give Feedback!” in the left sidebar
  2. Click Elentra ME Feedback
  3. Enter issue details, include:
    • Description of the issue
    • Machine number
    • Elentra module being used (e.g., Dashboard, EPA completion)

4. Submit

Reporting Chrome Issues (Hospital Computers)

If you experience Chrome issues on hospital computers (especially Thin Clients), please report them to help IT troubleshoot.


Access the ITS Self Service Portal

Need Help?

Contact PGME Elentra support for additional assistance
Email Elentra Support