Monday, March 24, 2014
Message sent to spring 2014 MCCQE Part I candidates on March 21, 2014:
During the past week, many candidates have experienced problems scheduling their spring 2014 Medical Council of Canada Qualifying Examination (MCCQE) Part I date. The Medical Council of Canada (MCC) strives to ensure that the examination registration and scheduling experience is as easy as possible. In this instance, we fell short of that goal, and for this we apologize sincerely.
This is the first time that we have launched the scheduling period with a large cohort through our new physiciansapply.ca system.
We tested the system extensively prior to the launch of exam scheduling on March 11. Unfortunately, some issues remained undetected, and after the launch of the scheduling period, they prevented candidates from scheduling their date.
We quickly reacted to this issue by postponing the scheduling period by a week and notified candidates of the change in scheduling date. We were confident that the additional time would enable us to find and correct the issues with the system. The system bugs that had affected the scheduling period of March 11 were uncovered and fixed, and we conducted additional testing activity on the system.
The scheduling period restarted on March 18 for certain centres, and on March 19 and March 20 at other centres. This scheduling period, unfortunately, was not without some issues, despite significant additional testing and preparation prior to the scheduling activity. Excessive wait times were experienced for some of the larger centres, when many candidates accessed the system and scheduled in a very short time period.
Despite these issues and delays, we are pleased to report that as of now, over 95 per cent of all candidates in the spring 2014 session have successfully scheduled their MCCQE Part I date. This is in line with the volume of candidates usually scheduled by this time in the scheduling period in previous years. Candidates who have not yet scheduled can do so until the close of the scheduling period on Sunday, March 23, and, as in past years, we will work to schedule any candidates who remain unscheduled after March 23, 2014.
We recognize that these system issues made scheduling the examination date unnecessarily challenging and frustrating. We will be conducting a full investigation into the issues that were encountered and will ensure that these issues are addressed before our next scheduling sessions.
Should you have any questions or concerns, please reply to this message in your physiciansapply.ca account.
Medical Council of Canada